Escalation Routing Rule Builder

Support managers at SaaS companies have no structured way to identify which incoming ticket types could be deflected through better documentation or product fixes

Small support teams using Zendesk or Freshdesk miss SLA breaches because native alerting requires expensive plan upgrades or complex custom rule configurations

HR and IT teams at SMBs burn hours each week answering the same policy questions from employees through Slack and email when the answers already exist in documents